Cookies on the NHS England website

We’ve put some small files called cookies on your device to make our site work.

We’d also like to use analytics cookies. These send information about how our site is used to a service called Google Analytics. We use this information to improve our site.

Let us know if this is OK. We’ll use a cookie to save your choice. You can read more about our cookies before you choose.

Change my preferences I'm OK with analytics cookies

Feedback and complaints about NHS England

NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission.

Make a complaint to NHS England

You can complain or give feedback:

By post to: NHS England, PO Box 16738, Redditch, B97 9PT
By email to: england.contactus@nhs.net, stating ‘For the attention of the complaints team’ in the subject line.
By telephone: 0300 311 22 33

British Sign Language (BSL) users can contact us to make a complaint using a BSL video interpreter. This uses a service called InterpretersLive! provided by Sign Solutions. Further information about the service and how to access it is available on the InterpretersLive! website.

Our opening hours are 9am to 4.30pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.

An Easy Read guide to feedback and complaints

NHS England’s easy read guide explains how to give feedback or make a complaint about your healthcare.

Our Ask Listen Do webpages include information and films for autistic people and people with a learning disability, as well as families and organisations in health, social care and education.

View the Easy Read feedback and complaints guide

Complaints – what you need to provide

Provide as much information as possible to allow NHS England to investigate your complaint. Include the following:

your name and a valid email or home address for reply
a phone number in case we need to contact you for additional information
the name, location, and postal address (if you know it) of the service you want to complain about
if your complaint is about healthcare in prison, the name of the prison
a clear description of what you want to complain about and when this happened
any relevant correspondence.

Consent

If you are complaining on behalf of someone else, we will need their consent to proceed with the complaint. We will contact you about this.

What happens next?

NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received.

Investigating the complaint

The complaint will be investigated and you will receive a written response. If we are able to learn and improve as a result of your complaint we will tell you about this in the written response.

How long will it take?

This will depend on what your complaint is about and how complex it is. Communication with you is important and we will keep you updated throughout the process.

Contacting us about an existing complaint

If you need to contact NHS England about an existing complaint, please email where possible. You can find the email address in the letter we sent to you to acknowledge your complaint. You will also find a number you can call us on, included in this letter.